Refund Policy

When you book a shout, your payment is collected by our payment provider (Paystack or Flutterwave) and held. It is not released to the talent when you pay. It is released only after the talent delivers your text, audio, or video shout.

• The talent does not deliver within the delivery window shown on their profile and at checkout.
• The talent declines your request.
• Your request is rejected because it breaks our content guidelines (see “Requests we will not fulfil” in the Terms of Service). In this case the payment is refunded and no shout is made.
• You are charged more than once for the same order, or charged an amount that does not match your checkout total.

Fast-track fees are refunded along with the order if the fast-track deadline is missed.

Each shout is made personally for your recipient, so once a shout that follows your brief and our guidelines has been delivered, it cannot be refunded just because you changed your mind or would have liked a different take.

We will fix it or refund it if there is a clear error, for example:

• The recipient's name is wrong or clearly mispronounced when you gave a pronunciation.
• The wrong occasion or the wrong language was used.
• The file is blank, cut off, or will not play.
• The shout was recorded by someone other than the talent you booked.

Where possible we will first ask the talent to re-record. If that is not possible, you get a full refund.

Email [email protected] within 14 days of delivery (or of the missed deadline) with your order code and a short description of the problem. Refunds for missed deadlines and declined requests are started automatically, so you do not need to ask.

Refunds go back to the method you paid with: the same mobile-money wallet or the same card. How long the money takes to arrive depends on your bank or mobile-money network. Gift-card and referral-credit portions are returned to your AfriCelebCall balance.